Returns & Exchanges
At EREBUS WATCH, we stand by the craftsmanship of our timepieces and offer a 30-day return window for items in original, unworn condition with all protective packaging intact. We aim to ensure your complete satisfaction with every precision instrument you purchase from our collection.
Initiate Your Request
Contact our support team within 30 days of delivery with your order number and reason for return to receive a Return Authorization (RA) number.
Prepare the Timepiece
Securely pack the watch in its original presentation box, ensuring all tags, manuals, and protective films are included to avoid restocking fees.
Ship to Service Center
Affix the provided return label or use a trackable shipping service to send your package to our designated inspection facility.
Inspection and Refund
Once our watchmakers verify the condition of the return, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing